"Draw My Portrait" have been taking 7-10 business days & 1-3 with Faster Processing. 

Prints have been taking an additional 2-4 business days longer.

We will be sure to update when production times are back to normal!


"Draw My Portrait" FAQ

How long does it take?

Our team of witch artists works as fast as they can but sometimes we are very busy, we aim to get your hand-drawn portrait out to you in 7-10 days.


I received my portrait proof, where is my print(s)?

If you ordered prints, after receiving your digital portrait via email we typically wait 1-2 days for any reply from you before automatically moving on to Production, Packaging and Shipment which usually takes less than 5 business days. But can take an additional 2-4 business days longer due to an increase in order volumes. 


How is the portrait sent?

Your portrait will be digital so it will be emailed to you when its complete, ready to print or put on a mug, t-shirt whatever you decide to do with it. The file sizes will be 9000px x 7200px and a smaller 1350px x 1080px .jpg file.


What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make a revision.


What can I have as my background?

You just let us know your idea and we will make it happen. We default to artistic freedom when not asked


Do pets count as a person?

They are listed as "familiars."


Can I do whatever I want with my portrait?

Yes, absolutely, unlike some we put no restrictions on your portrait, its yours to do whatever you want with it!


Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us 


What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.


What will do with my portraits?

Most likely just sit in the gallery! However, we'll notify you via email if you we want to use the portrait for advertising but if you don't feel comfortable with it, reply back!


What currency are prices?

All prices in our store are denominated in USD.


Because many of our physical items are made to order at the time the order is placed certain conditions apply.

  1.  if you have issues or problems with your physical item, you must contact us via email within 72 hours of the item being delivered to your address.
  2. Returns are accepted if the item arrives damaged (Printed aesthetic or damaged item)
  3. After contacting us, we will walk you through the steps to ship the item back to us.

If you have any questions, reach out to us on Facebook Messenger! 

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